Refund Policy
Thank you for choosing Boomerang Global Ventures. We value your satisfaction and strive to provide you with the best software development experience possible.
Refund Overview
Our commitment to your satisfaction
Customer Satisfaction Guarantee
Thank you for choosing Boomerang Global Ventures for your software development needs. We value your satisfaction and strive to provide you with the best online experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
What This Policy Covers
Returns
Guidelines for returning software development services and digital products.
Refunds
How we process refunds and what to expect during the refund process.
Exchanges
Options for exchanging services for different specifications or features.
Processing Time
Expected timeframes for processing returns, refunds, and exchanges.
Returns
When and how you can return our services
Return Eligibility
We accept returns within 30 days from the date of service initiation. To be eligible for a return, the following conditions must be met:
- The service must not have progressed beyond the initial planning phase
- No custom development work has been completed
- All project materials and documentation must be returned
- The service must be in its original, unused condition
How to Initiate a Return
Contact Us
Reach out to our customer support team via email or phone
Provide Details
Share your project information and reason for return
Get Approval
Receive return authorization and further instructions
Refunds
How we process your refund requests
Refund Process
Once we receive your return request and inspect the project status, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note that the refund amount will exclude any setup fees or costs incurred during the initial project setup phase.
Refund Timeline
Processing Time
Refunds will be processed within 5-7 business days after we receive your returned materials.
Payment Method
Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
Modifying your service requirements
Service Exchanges
If you would like to exchange your service for different specifications, features, or scope, please contact our customer support team within 30 days of project initiation.
We will provide you with further instructions on how to proceed with the exchange, including any additional costs or credits that may apply.
Exchange Process
Request Exchange
Contact our team with your new requirements
Review Changes
We'll assess the scope and cost differences
Approve Terms
Confirm the new project terms and timeline
Begin Work
Start the modified project development
Non-Returnable Services
Services that cannot be returned or refunded
Certain services are non-returnable and non-refundable:
Completed Development Work
Custom software, websites, or applications that have been delivered and accepted
Consultation Services
Strategy sessions, code reviews, and advisory services that have been provided
Custom Design Work
UI/UX designs, logos, and branding materials that have been created specifically for you
Third-party Licenses
Software licenses, hosting services, and domain registrations purchased on your behalf
Service Issues
What to do if there are problems with your service
Defective or Unsatisfactory Services
In the unfortunate event that your service does not meet the agreed specifications or contains significant defects, please contact us immediately. We will work with you to:
- Arrange for corrections and improvements at no additional cost
- Provide alternative solutions that meet your requirements
- Issue a partial or full refund if we cannot resolve the issues
- Offer additional support and maintenance to ensure satisfaction
Processing & Logistics
Important details about processing times and responsibilities
Return Responsibilities
You will be responsible for any costs associated with returning digital assets or project materials, unless the return is due to our error (e.g., wrong specifications, defective service). In such cases, we will cover any associated costs.
Processing Time
Refunds and exchanges will be processed within 5-7 business days after we receive your request and complete our review. Please note that it may take additional time for the refund to appear in your account.
Need Help with Returns?
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.
Note: This sample Refund Policy is provided as a general guideline and has been customized for Boomerang Global Ventures' software development services.